Refund & Cancellation Policy
Refund and cancellation terms can differ from one service to another, so we don't publish a single universal refund number. Instead, this page explains the framework — and the specific terms that apply to your request are confirmed with you before you commit to it.
Refund terms vary by service
Whether a service is refundable, the target timeframe for a refund, and any deductions that apply depend on the specific service — for example, a visa application, a hotel booking, or a package journey each have their own terms. Where we have confirmed, current refund terms for a service, we display them on that service's page.
Government and supplier fees
Fees charged by a government authority, embassy, airline, hotel, or other supplier may be non-refundable once submitted or paid, even where our own service fee is refundable — this is set by the relevant third party, not by Africano Tour.
Africano service fees
Our own service fees may be treated separately from government or supplier fees, and may be non-refundable once work has begun on your request — this is confirmed on the relevant service's page or before you commit to it.
Work already performed
Where we've already performed part of the requested service — for example, submitting a visa application or confirming a hotel booking with a partner — this may affect what's eligible for a refund.
How to request a refund or cancellation
Contact us on WhatsApp or at hello@africanotour.com as early as possible with your booking or request details. We'll confirm the applicable terms for your specific service and, where a refund applies, the expected processing timeframe.
Questions about any of these terms? Reach us on WhatsApp or at hello@africanotour.com.